Shipping policy
Shipping Policy for Jama Wigs
Welcome to Jama Wigs! We are dedicated to providing you with high-quality, bespoke human hair wigs tailored to your unique needs. Below, you'll find important information regarding our shipping policy.
Order Processing Time
Each Jama Wig is made to order with meticulous attention to detail. Please note the following processing times:
- **Custom Orders:** Our aim is to have all custom orders fulfilled within 5-6 weeks to be crafted and ready for shipment although delays may occur in some circumstances out of our control.
- **Ready-to-Ship Orders:** Items that are in stock will be processed and dispatched within 2-3 business days.
Shipping Methods and Delivery Times
We offer reliable shipping options to ensure your order reaches you promptly and safely. Delivery times may vary based on your location:
- **United Kingdom:**
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- **Europe:**
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
- **International (including USA, Canada, Australia, etc.):**
- Standard Shipping: 7-14 business days
- Express Shipping: 5-7 business days
Please note that delivery times are estimates and may vary due to customs processing, local postal services, and other factors beyond our control.
Shipping Rates
Shipping rates are calculated based on the destination, shipping method selected, and the weight of the package. You can view the shipping costs at checkout before finalizing your order.
International Shipping
We are pleased to offer international shipping to most countries. However, please be aware of the following:
- **Customs Duties and Taxes:** International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
- **Customs Delays:** While we strive to ensure timely delivery, customs processing may cause delays. Jama Wigs is not responsible for delays caused by customs.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. If you have any issues with tracking your order, please contact our customer service team for assistance.
Shipping Address
Please ensure that your shipping address is accurate and complete. Jama Wigs is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize there is an error in your shipping address, please contact us immediately.
Insurance Cover
While we take utmost care in packaging and dispatching your order, we highly recommend adding insurance cover to protect your purchase during transit. It is the customer’s responsibility to add insurance cover at checkout. Insurance helps safeguard against potential loss or damage while your order is in transit. Jama Wigs is not responsible for packages that are lost or damaged without insurance cover.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Customer Support
For any questions or concerns regarding shipping, please contact our customer service team at contact@jamawigs.com. We are here to assist you and ensure a smooth and satisfactory shopping experience.
Thank you for choosing Jama Wigs. We appreciate your business and look forward to providing you with exceptional service and beautiful, bespoke wigs.